Flight Attendant training

Course description

Upon completion of this course, the student will be ready to confidently experience the selection process for flight attendants at the airlines. The student will have acquired a solid understanding of the industry as well as the right attitude to easily stand out among a large number of candidates applying for a career as a flight attendant.

The course will also address specific details of the airline industry, types of aircraft, in-flight safety procedures, and emergency equipment found onboard, all to effectively manage difficult situations that may arise with confidence, courtesy and efficiency.

The flight attendant will be expected to provide excellent in-flight customer service, and as such, special emphasis will be placed in defining what constitutes excellent customer service.

The course will be given by active professionals in the airline industry.

Agent de bord

Objectives

  • Develop relational skills and knowledge necessary to work as a flight attendant
  • Prepare the student to successfully complete the interview process

 

Duration

55 hours

 

Schedule

  • September 11, 2021 (French, on Saturday)
  • September 20, 2021 (English, on Monday)
  • November 6, 2021 (Bilingual, on Saturdays and Sunday)
  • January 3, 2022 (French, Monday to Friday)
  • January 22, 2022 (French, on Saturday)
  • January 23, 2022 (English, on Sunday)
  • March 19, 2022 (Bilingue, on Saturdays & Sunday)
  • May 23 2022 (Bilingue, Monday to Friday)
  • May 28, 2022 (French, Saturday)

 

Content

  • Introduction to the travel industry
  • Lexicon as per Transport Canada
  • Responsibilities of the flight attendant
  • City and airport codes
  • In-flight Service
  • Introduction to the world of aviation and government regulation
  • Hazardous materials and security measures
  • Geopolitics and flight safety
  • Phonetic Alphabet used in aviation
  • Aircraft spécifications and onboard emergency equipment
  • Preparing for the interviews and selection process