Travel Counsellor



Information sur l'entreprise :

Nom de l'entreprise : American Express-Global Business Travel

Adresse du lieu de travail :

Adresse : Canada - Virtual Location
Ville : Montreal
Région : Plusieurs sites
Province : Quebec
Pays : Canada

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : 7a-9p ET M-F are the core hours, and we do have other shifts that offer later hours and weekends. Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other GBT work, including other GBT customers when directed to do so by GBT leadership. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing one or multiple Global Distribution Systems (GDS), Sabre, Apollo, Galileo, Amadeus. Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements Complying with all legal standard requirements, which include mandatory training, compliance and sanctions Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance Follow internal compliance and regulatory requirements for all customers and locations supported Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back office systems and servicing platforms. Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics GBT Operates 24 hour a day, 7 days a week, with variable shift opportunities for days, nights and weekends. Use positive telephone service techniques; act on special customer requests and maintain excellent client relations Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach Coach, develop and mentor more junior Travel Counsellor colleagues in the team as needed Express enthusiasm and energy within the organization and always act according to company ethics, values and Compliance guidelines.

Profil recherché :

Bilingual Afterhours Service (AHS) Travel Counselor Role Working phone, email or chat booking air, rail, hotel and car rental Investigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI/CSR, Trailblazer) t is a high touch service environment, where you will have true accountability for the service relationship and customer experience in both English and French, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

Conditions de travail :

go to link and apply: https://travelhrportal.wd1.myworkdayjobs.com/Jobs/job/Canada---Virtual-Location/Traveler-Counselor_J-47688

Acheminement du CV :

Sur le site internet : https://travelhrportal.wd1.myworkdayjobs.com/Jobs/job/Canada---Virtual-Location/Traveler-Counselor_J-47688