CTO Agent

Information sur l'entreprise :

Nom de l'entreprise : Anjuna

Adresse du lieu de travail :

Adresse : 1200 McGill College Avenue
Ville : Montreal
Région : Montréal
Code postal : H3B 4G7
Province : QC
Pays : Canada

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : About the position – You will be acting as a customer support representative responsible for Reservations and ticketing activities of several top tier airlines servicing both the general public and members of the travel industry. Job Duties and Responsibilities: • Service Customer Phone calls from the general public and travel industry professionals • Service E-mails from customers and travel industry partners/vendors • Assist with new Reservation bookings as well as with changes to existing bookings. • Issue tickets for customers on behalf of our airline partners. • Daily reporting and reconciliation of ticketing activities. • Assist the Operations Manager in reviewing airline chargebacks and issuing ADM’s and ACM’s • Prepare Fare Comparison worksheets for our Sales Team and contracted airlines. • Assist in promoting and securing Group bookings for our clients. • Groups handling for our client carriers

Profil recherché :

Desired Skills – The successful candidate should have experience in the following areas • At least two years working in an Airline or Travel Agent Call Center environment with focus on international travel. • Experience working in airline GDS systems, with preference given to those with a strong skill set in Sabre, Sabre Interact and Amadeus. • Knowledge of International ticket issuance in accordance with IATA Guidelines. Ability to understand ticketing regulations and interpreting ticket coding and fare calculations. • Analyzing contracted airline and competitor fare data. • Strong geographical knowledge with emphasis on the Middle East and South East Asia. • General understanding of airline chargebacks and issuing Debit/Credit memo’s as appropriate to the travel agent community. • Fluency in English and French are mandatory for this position. Proficiency in other languages is also encouraged. Please note language proficiency skills on your resume/CV. • Must be a team player. Ability to work with others and assist with multiple responsibilities simultaneously. • Commitment to customer service excellence • Excellent verbal and written communication skills in English and French.

Acheminement du CV :

Par courriel : osanna.tam@anjuna.global