Cruise reservation agent



Information sur l'entreprise :

Nom de l'entreprise : TRAVELBRANDS

Adresse du lieu de travail :

Adresse : 1257 RUE GUY
Ville : MONTREAL
Région : Montréal
Code postal : H3H 2K5
Province : QUEBEC
Pays : CANADA

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : Department: Encore Cruise Location: Possibility to work from home Generate revenue to contribute to overall objective • Answer calls in timely, courteous and professional manner • Provide excellent customer service • Enforce active selling skills to close a sale • Process bookings with accuracy and detail • Consistently meet individual performance targets • Stays current on products, services, promotions, procedures and technology • Identify and solve challenges • Contribute to continuous departmental improvements • Selling complete multi-destination packages of products “a la carte” • Ensure file follow-up with suppliers and travel agents • Ensure follow-up on payments • Create and ensure follow-up on sales reports • All other related tasks as required or assigned by management

Profil recherché :

Travel/Tourism school diploma or equivalent related travel industry experience • Up to and including one year of on-the-job experience and/or performing similar duties required • OPC/TICO (an asset) • Excellent customer service skills and interpersonal skills • Professionalism and patience • Team player but able to work autonomously • Ability to work under pressure and meet deadlines • Capable of managing stress and respecting deadlines • Excellent selling skills and results driven • General knowledge in geography • Knowledge of the travel industry • Computer knowledge - Microsoft Office and ability to learn new software • Knowledge of Sabre (an asset) • Bilingual in English and French • Good written and oral communication skills

Conditions de travail :

Call Centre environment – Opportunity to work from home • Rotating shift work (shift rotation include days, evenings, and weekends)

Acheminement du CV :

Par courriel : alexandre.bouchard@travelbrands.com