Bilingual Travel Consultant

Information sur l'entreprise :

Nom de l'entreprise : Travelbrands

Adresse du lieu de travail :

Adresse : 1257 Guy St, Montreal
Ville : Montreal
Région : Montréal
Code postal : H3H 2K5
Province : Quebec
Pays : Canada

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : • Respond to customer inquiries and requests through email and telephone; assist customers with questions including baggage, documentation required and seat selection • Respond and work on Online Chat services • Answer calls in timely, courteous and professional manner • Process bookings with accuracy and detail and re-book clients if required • Create and maintain accurate invoices for every booking in Clientlinq • Queue all Sabre bookings • Sell insurance and vendor products • Help in troubleshooting website issues/problems • Advise and assist clients with payment options such as deposits, full payment, future travel credit, gift cards and direct deposit • Resolve all issues with files returned due to price or credit card discrepancies, contacting clients as necessary • Send invoices and e-tickets to clients adhering to TICO regulations • Consistently meet individual performance targets • Stays current on products, services, promotions, procedures and technology • Communicate with 3rd party vendors and tour operators as necessary • Other duties and projects as assigned

Profil recherché :

Travel and Tourism Diploma preferred • 1-3 years’ experience in a related role • Must be TICO/OPC certified • Strong communication skills • Superior customer service skills • Strong knowledge of MS Office - Outlook, Excel, Word • Exceptional problem solving, organizational and prioritizing skills

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