Bilingual Leisure Travel Consultant, Travel Call Centre

Information sur l'entreprise :

Nom de l'entreprise : Merit

Adresse du lieu de travail :

Adresse : Remote
Ville : Montreal
Région : Montréal
Province : Quebec
Pays : Canada

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : We are looking for experienced Leisure Travel Consultants who are confident they will provide Merit Loyalty customers with outstanding customer service in a fast-paced call center environment, for all travel-related inquiries including the planning/booking of their travel requirements. If you are an enthusiastic sales-oriented team player, this is the career for you! We offer an open ended, competitive sales incentive. DUTIES & RESPONSIBILITIES: • Plan itineraries; arrange accommodations, airline, cruise, packages, car rentals and other travel related services for clients • Converse with clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required • Stay educated on airline rules, regulations and current affairs • Advise clients about passports, visas, foreign currency, travel insurance, excursions in resorts, etc.

Profil recherché :

QUALIFICATIONS & REQUIRED EXPERIENCE: • Minimum 1-year Travel Consultant sales experience • TICO/OPC Certification • Fluent in French/English is considered an asset* • Excellent customer service skills, especially phone etiquette • Strong domestic, trans border, and international travel knowledge • Past experience in a travel call center or leisure travel office • Travel systems experience required (AMADEUS) an asset* • Candidate must possess strong consultative selling skills and the ability to listen to the customer’s needs WORKING CONDITIONS: • Office/Remote Work Available (appropriate internet connection is required) • Current Hours of Operation: o Monday-Friday 8:00a.m. – 8:00p.m. & Saturday 10:00a.m. – 6:00p.m. o Mandatory Rotating Schedule including evenings and weekendsrequired • Please note the hours of operation are subject to change and the Company reserves the right to adjust the schedule based on business needs.

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