Information sur l'entreprise :
Nom de l'entreprise : TRIP ARCAdresse du lieu de travail :
Adresse : 2 Queen St EVille : TORONTO
Région : Hors Québec
Code postal : M5C 3G7
Province : ONTARIO
Pays : CANADA
Description du poste :
Nature du poste : Emploi temps pleinDescription du poste : Answer service desk tickets from agents to assist with ticketing, itinerary building, pricing options, contract questions, waivers and favors and anything else airline related. The emphasis is on pro-active selling of the preferred suppliers and finding the option that meets the agent’s needs to obtain the best utilization of contracts. Maintain up to date knowledge of all Air Contracts with all preferred suppliers to advise agents of their profit opportunities and to ensure ticketing is directed to the correct ARC for utilization purposes. Ability to manipulate complex international itineraries for the purpose of best pricing options utilizing published and/or Net fare pricing options; also taking commission opportunities into consideration. Process ticket requests from agents in multiple GDS systems including exchanges and refunds. Initially all training will be in Sabre GDS and then progress to Amadeus. ADX fulfillment including manual ticketing when needed as well as all intervention needed on existing bookings. Utilize excellent customer service skills to assist agents in resolving issues with their customer’s travel arrangements. Maintain personal agent queues for automated QC & schedule changes.