Air Ticketing Specialist Montreal, QC, Canada

Information sur l'entreprise :

Nom de l'entreprise : TRIP ARC

Adresse du lieu de travail :

Adresse : 2 Queen St E
Région : Hors Québec
Code postal : M5C 3G7
Province : ONTARIO

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : Answer service desk tickets from agents to assist with ticketing, itinerary building, pricing options, contract questions, waivers and favors and anything else airline related. The emphasis is on pro-active selling of the preferred suppliers and finding the option that meets the agent’s needs to obtain the best utilization of contracts. Maintain up to date knowledge of all Air Contracts with all preferred suppliers to advise agents of their profit opportunities and to ensure ticketing is directed to the correct ARC for utilization purposes. Ability to manipulate complex international itineraries for the purpose of best pricing options utilizing published and/or Net fare pricing options; also taking commission opportunities into consideration. Process ticket requests from agents in multiple GDS systems including exchanges and refunds. Initially all training will be in Sabre GDS and then progress to Amadeus. ADX fulfillment including manual ticketing when needed as well as all intervention needed on existing bookings. Utilize excellent customer service skills to assist agents in resolving issues with their customer’s travel arrangements. Maintain personal agent queues for automated QC & schedule changes.

Profil recherché :

Travel Industry School or equivalent International tariff training 5+ years of international travel industry experience 5+ years of Native Sabre experience including ticketing entries to include manual exchanges & phase IV ticketing Most have experience with Sabre, Apollo & Amadeus GDS experience considered an asset 5+ years working with multiple international airline agreements Must provide clear and professional communication in all interactions. Must prioritize work effectively and pursue issues through to successful resolution. As the team grows successful collaboration with new and existing team members will be critical. Clear, cordial interaction and appropriate sharing of responsibility are critical assets. Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business Must be committed to ongoing enhancement of technical and soft skills. Need to stay current with industry developments in the travel field and surface these developments where they have value to the efficient execution of company business or strategy.

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