Agent de réservation

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Information sur l'entreprise :

Nom de l'entreprise : Innowia

Adresse du lieu de travail :

Ville : Mississauga
Région : Hors Québec
Province : ontario
Pays : Canada

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : escription of Role Travel Consultants for Airline Industry to provide customer service support by responding to chat/emails and receiving calls on customer concerns on 24x7 support operations. This is a Full time role. Responsibilities & Duties  Process Inbound/Outbound calls relating to customer queries pertaining to o Reservation/Changes o Cancellation, o Upsell, Cross sell , o Chat & Email processing of transactions  Attend to inbound calls related to customer queries  Process customer request as per defined process & training provided  Adherence to process quality and compliance guidelines. Focus on First call resolution ( FCR)  To provide language customer support & transaction processing  To meet and exceed KPIs (AHT, Quality, CSAT, NPS as applicable )  To follow processes and policies laid down by the client

Profil recherché :

Competencies Required  High level of Customer-orientation and care for customer  Demonstrates empathy effectively  Work commitment and problem solving ability towards customer queries  Collaborate and Partner with other team members  Ability to learn and apply procedures Adaptability Communication  Analytical and Methodical Abilities Excellent problem-solving and decision-making skills to enable garner high CSAT & NPS scores on every call / email / Chat  Provides a high level of service, understands and uses listening, sharing, clarifying and problem-solving skills  Ability to organize, prioritize, anticipate situations, act, and see issues through to completion and positively contribute to team performance  Ability to work independently and proactively in a fast-paced, high-growth environment flexible and adaptive to work schedules  Accountability for actions taken to assist customers – Customer First Approach Version 1.1

Acheminement du CV :

À l'attention de : Kajal Malhotra
Par courriel : kajal.malhotra@innowia.com