Agent/Agente de vente bilingue

Information sur l'entreprise :

Nom de l'entreprise : Melissa Charles

Adresse du lieu de travail :

Adresse : 27 Fasken Dr
Ville : Laval
Région : Laval
Province : Québec

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : Bilingual French/English Call Centre Agents (Remote) Multiple opportunities available! About Us: Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”. We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions. To learn more about our vaccination policy, follow this link: Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: The Opportunity! If you like travel, (and love to travel!), we’re looking for EPIC Bilingual (French/English) Call Centre Agents to join our National Team. If you are eager to grow your career, this position builds the foundation for a variety of opportunities within Sunwing Travel Group! This is a full-time position that helps guide our customers to book the vacation of their dreams and assists them with their travel plans. In many cases, you will be the first step in our “Every Step of the Way…” customer journey! • Schedule: Full time, 35 hours a week/ possibility of overtime when needed • Shift: Variable and dependent on business needs. Mornings/ Evenings & Weekends • Business Hours: Monday to Friday from 8 am to 12 am and Saturday/Sundays from 8 am to 10 pm • Work Location: Remote Work/ May need to go to office location periodically in the future • Training: To ensure smooth onboarding and training, there will be mandatory full-time remote • Equipment: Computer equipment will be provided. • Start date: TBDWhat You’ll Be A Part Of! • Remote Work Opportunities • Grow your career with challenging and rewarding work that makes a difference • Opportunity to give back through our social responsibility initiatives • Work with a fun, passionate, travel-loving team! • See for yourself! @sunwinglife About You: • You love providing the best customer service experience! • You are exceptional with customer service and sales • You are friendly, approachable and reliable What You’ll Do: • Answer inbound phone calls from business partners and direct consumers efficiently and accurately. • Match customer needs with the products we have to offer and secure the booking for them. • Share feedback, trends, and suggestions from customers to continuously improve the customer experience. What You’ll Need: • Bilingual in French and English. • Flexible work schedule with the ability to work evenings and weekends. • TICO/ OPC certification is a great asset. • Able to work in a remote environment. • To ensure smooth onboarding and training, there will be mandatory 4 weeks full-time training. Training will be remote. We thank all who apply however only those who meet the qualifications will be contacted. At Sunwing, diversity is important to us. Click here to learn about how Diversity and Inclusion have always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email

Conditions de travail :

35 heures par semaine Temps plein
Date limite pour postuler : 15/01/2022

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