After-Hours Customer Support Consultant (Travel Services) Montreal, QC,

Information sur l'entreprise :

Nom de l'entreprise : TRIP ARC

Adresse du lieu de travail :

Adresse : 2 Queen Street East
Région : Hors Québec
Code postal : M5C 3G7
Province : ONTARIO

Description du poste :

Nature du poste : Emploi temps plein
Description du poste : Be the first point of contact for all non-business hours of operation questions across all our divisions: Business, Leisure, Retail, and Kensington Tours clients while adhering to each division’s specific policies and procedures Successfully demonstrate proficiency in Sabre and a willingness to learn another GDS Complete Corporate reservations via the Sabre Reservations System Support reservations on our in-house booking tools Stay fully informed and stay abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements Work with global DMCs, suppliers and other partners who facilitate and support our client’s travel requirements to address the client query Provide administrative support for all enquiries as required such as but not limited to queue support, quote generation Document and provide feedback/action summary on any call received Provide problem solving expertise and superior customer care Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures The ability to solve problems independently Performs other duties and assist in all areas as assigned

Profil recherché :

A minimum of 5 years of experience in either leisure or corporate travel after hours / emergency travel team GDS experience in Sabre with exposure to Travelport and Amadeus Strong communication skills both verbal and written Demonstrated ability to liaise with clients and establish positive relationships Experience in a matrix based and collaborative environment Strong attention to detail, being highly organized and showing the ability to multi-task will help you succeed at Travel Edge. Ability to function in a fast-paced, demanding environment Must be available evenings, overnights, weekends, and statutory holidays Experience using Microsoft products such as Excel and SharePoint Ability to speak other languages such as French or Spanish desirable but not required.

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