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OPC Test
Question 1
The Consumer Protection Act specifies that a “written or verbal statement made by the representative of a merchant or of a manufacturer respecting goods and services is binding on that merchant or manufacturer.”
True
False
Question 2
The travel counsellor who sells travel insurance is acting as a :
Salesperson
Intermediary
Distributor
Financial planner
Question 3
The client is not required to pay the contribution to the Compensation Fund for Customers of the Travel Agents (FICAV) for the following products or services:
Travel insurance
Service fees
GST
All of the above
Question 4
In the specific case of an off-premise purchase (made by telephone or over the Internet), the Consumer Protection Act provides a remedy called:
the differed payment
the retrocreditation
the class action suit
the chargeback
Question 5
A travel counsellor who is in the employ of a travel agent or has entered into an exclusive contract must hold:
a license issued by l'Office de la protection du consommateur
a membership with a travel organization
a certificate issued by l'Office de la protection du consommateur
a proof of Canadian citizenship
Question 6
The Travel Agents Act does not apply for trips organized in Québec by an association lasting no longer than:
72 hours
48 hours
24 hours
one week
Question 7
A travel agent license will not be issued if
the applicant has become bankrupt in the course of the 10 preceding years,or has been found guilty of fraud, forgery, or fraudulent operations in any contractual or commercial matter
the applicant has become bankrupt in the course of the 2 preceding years,or has been found guilty of fraud, forgery, or fraudulent operations in any contractual or commercial matter
the applicant has become bankrupt in the course of the 7 preceding years,or has been found guilty of fraud, forgery, or fraudulent operations in any contractual or commercial matter
the applicant has become bankrupt in the course of the 5 preceding years,or has been found guilty of fraud, forgery, or fraudulent operations in any contractual or commercial matter
Question 8
A travel agent must display the license issued in his account
in a conspicuous place
on every desk in the agency
at the front window
anywhere inside the office
Question 9
To renew a license, the travel agent need only pay the duties.
True
False
Question 10
Once an agent has given up his license, he can no longer apply for a new license, regardless if he always respected the laws and regulations of the Travel Agents Act.
True
False
Question 11
A printed advertisement must indicate if a tour guide is included in the tour.
True
False
Question 12
The carrying out of the Travel Agents Act will be supervised by
Transports Québec
Bonjour Québec
Office de la protection du consommateur
Surété du Québec
Question 13
There are two classes of travel agent licenses
wholesaler and retailer
general and restricted
general and retailer
wholesaler and restricted
Question 14
Licenses and duplicate licenses are issued
for a term of one year
for a term of 2 year
for a term of 5 year
without any term
Question 15
The licensee may authorize in writing a full-time or part-time member of the travel agent’s staff to perform the banking transactions affecting the trust account.
True
False
Question 16
The interest earned from the investments made from the Fonds d’indemnisation des clients des agents de voyages will be refunded to the travel agent.
True
False
Question 17
As of July 1, 2012, a person applying for a travel agent license must prepare a declaration
stating that he has been performing the operations of a travel agent, full-time for a minimum period of 2 years
stating that he has been performing the operations of a travel agent, full-time for a minimum period of 8 years
stating that he has held for less than 5 years a travel agency manager certificate
stating that he has held for less than 5 years a travel counsellor certificate
Question 18
Which level of Customer protection was not introduced by the government of Québec?
the individual security
trust account
travel insurance
FICAV, the Compensation Fund for Travel Agents' Customers
Question 19
A travel counsellor certificate is issued where the applicant
has passed an examination on the knowledge of laws and regulations applying to the travel sector and has paid the duties
has been working as a travel counsellor for the last two years and has paid the duties
has not passed an examination on the knowledge of laws and regulations applying to the travel sector and has not been found guilty in the 5 preceding years, of fraud, forgery, or fraudulent operations in contractual or commercial matters
has been working as a travel counsellor for the last two years has not been found guilty in the 5 preceding years, of fraud, forgery, or fraudulent operations in contractual or commercial matters
Question 20
A travel counsellor may work from his or her home and receive customers without holding a travel agent licence
True
False
Question 21
A travel counsellor may collect funds from a customer on the account of the travel agent and deposit the funds in trust
True
False
Question 22
A travel counsellor may advertise under the name of the travel agent with whom he is employed and include his mobile telephone number
True
False
Question 23
A travel counsellor terminates his employment at ABC Travel.
his certificate will remain valid until its date of renewal
his certificate ceases to have effect
he will be required to pass another examination before beginning a new employment relationship
he is not required to inform the president of the OPC of his recent termination of employment
Question 24
The invoice is considered a service contract.
True
False
Question 25
The individual security may be provided by
an insurance company selling you an individual security policy
by depositing the amount in cash
by depositing bearer bonds that you own
all of the above
Question 26
A travel agent has sold a holiday vacation package today for travel 3 months from now. 45 days prior to departure, the airline imposes a fuel surcharge causing the price to increase by more than 5%. Under these circumstances,
the customer may demand and obtain a full refund
the customer must accept the increase
if final payment was completed more than 45 days prior to departure, he is not obliged to pay the increase
no price increase may occur within 45 days preceding the date of departure
Question 27
The amount of the individual security shall remain effective for a period of three years from the date of cancellation.
True
False
Question 28
One of the following statements does not apply to advertisement on a transactional website provided that the following compulsory mention appears prominently and legibly in a box on the home page: “Prices on our website are valid if you purchase services in a same session. If you log off our website, prices may be different the next time you log on.”
the advertisement must indicate the name of the airline
the advertisement must indicate the name of the hotel
the advertisement must indicate the period during which the trip must be purchased at the price advertised
the advertisement must indicate the meals included in the trip
Question 29
When a customer is reserving a vacation 2 months from today, a travel agent must inform the customer of the conditions for reimbursement or non-reimbursements of the sums required before accepting a deposit. This can be done
by verbally informing the customer
by showing the terms and conditions found in the brochure
by giving the customer a copy of the brochure that states those conditions
by referring the customer to the travel agent's website where the conditions are mentioned
Question 30
When a travel agent collects funds from a customer, a receipt must be given which must include
the date of birth of each customer
the sex of each customer
the name of the travel counsellor who made the sale
the telephone number of each customer
Question 31
John Mayor and Brigitte Lussier purchased a vacation from ABC Travel on October 1. The trip will begin January 7 of the following year. The travel agent must provide all documents necessary for the trip
within 7 days of the final payment date
at least one month prior to departure
at least 7 days prior to departure
anytime prior to departure
Question 32
A travel agent who does not keep an up-to-date list of travel counsellors working for the agent may be fined between $1000 and $40,000.
True
False
Question 33
The Minister responsible for the Consumer Protection Act is responsible for the administration of this Act. The Minister is
Ministère de l'Emploi et de la Solidarité
Ministère de la Justice
Ministère du Tourisme
Ministère des Finances
Question 34
The customers of travel agents in Québec must contribute to the fonds d’indemnisation des clients des agents de voyages. The amount of the contribution today is calculated as
0.10% of the total cost of the purchased tourist services which is in turn credited
2.00% of the total cost of the purchased tourist services which is in turn credited
0.20% of the total cost of the purchased tourist services which is in turn credited
1.00% of the total cost of the purchased tourist services which is in turn credited
Question 35
The Comité consultative des agents de voyages has been established
to advise the Minister on all issues concerning the activities of travel agents
to establish new regulations respecting travel agents
to oversee the training of all travel agents in Québec
to advise the Minister on all legal issues concerning la Loi sur les Agents de Voyages
Question 36
A student doing his on-the-job training in a travel agency does not require a travel counsellor certificate
True
False
Question 37
With respect to contracts between travel agents and customers, the travel agent has two levels of contractual obligations. They are the obligation of means and the obligation of result.
True
False
Question 38
The client can sue the travel agent in Small Claims Court for amounts under $15000. per person.
True
False
Question 39
The cost of a travel counsellor certificate is re-evaluated on May 1 of each year based on the Canadian Consumer Price Index.
True
False
Question 40
The cost of the license is determined by the number of employees working for the travel agent.
True
False
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The cost of a travel counsellor certificate is re-evaluated on May 1 of each year based on the Canadian Consumer Price Index.