Company information:Company name: TE-active
Workplace address:Address: 3500 maisonneuve ouest suite 615
Postal code: h3z 3g1
Position description:Type of position: Emploi temps plein
Position description: Overview TE-Active is looking for highly motivated professionals to join our Customer Service team. As a Customer Experience Specialist with TE-Active, you will join a growing, professional and forward-thinking company as a member of the primary customer service team to service customers who require multi-channel assistance and support. In a fast-paced Contact Center, you will provide support and customer service for a renowned Spanish-language hotel reservation platform that offers a wide range of worldwide destinations. You will support traveler’s with their existing hotel reservations, modify or change reservations, and/or placing new reservations while demonstrating exceptional customer service skills that meet quality and privacy guidelines. You will be the first point-of-contact for travelers seeking assistance about their reservations and/or web navigation and you’ll encourage loyalty as you resolve issues, provide support, and answer traveler questions. At TE-Active, people are at the heart of the customer experience with numerous possibilities to develop a strong and varied career path. We strive to deliver excellence and take developing and nurturing talent seriously as we grow together. By joining TE-Active, you are joining a diverse group of professional, committed, and fun-loving people dedicated to deliver an exceptional customer service experience. Reporting to a Contact Center supervisor, this Customer Experience Specialist role will be accountable for providing top-class customer service that aligns with company procedures, quality guidelines, and client privacy through multiple channels of contact.