Customer Experience Specialist – Hotel reservations



Company information:

Company name: TE-active

Workplace address:

Address: 3500 maisonneuve ouest suite 615
City: montreal
Area: Montréal
Postal code: h3z 3g1
Province: QC
Country: Canada

Position description:

Type of position: Emploi temps plein
Position description: Overview TE-Active is looking for highly motivated professionals to join our Customer Service team. As a Customer Experience Specialist with TE-Active, you will join a growing, professional and forward-thinking company as a member of the primary customer service team to service customers who require multi-channel assistance and support. In a fast-paced Contact Center, you will provide support and customer service for a renowned Spanish-language hotel reservation platform that offers a wide range of worldwide destinations. You will support traveler’s with their existing hotel reservations, modify or change reservations, and/or placing new reservations while demonstrating exceptional customer service skills that meet quality and privacy guidelines. You will be the first point-of-contact for travelers seeking assistance about their reservations and/or web navigation and you’ll encourage loyalty as you resolve issues, provide support, and answer traveler questions. At TE-Active, people are at the heart of the customer experience with numerous possibilities to develop a strong and varied career path. We strive to deliver excellence and take developing and nurturing talent seriously as we grow together. By joining TE-Active, you are joining a diverse group of professional, committed, and fun-loving people dedicated to deliver an exceptional customer service experience. Reporting to a Contact Center supervisor, this Customer Experience Specialist role will be accountable for providing top-class customer service that aligns with company procedures, quality guidelines, and client privacy through multiple channels of contact.

Required profile:

Skills & Requirements • Working knowledge of PC/Windows environment, internet, mobile and tablet applications • Fluent in professional and conversational Spanish, bilingual preferred (Spanish/English) - written/spoken • 1 year of proven customer service and sales experience in any industry • Completion of High School diploma is required • Must successfully complete initial training before handling customer interactions. You will also be required to attend ongoing training and educational sessions to develop and refine skills and performance. • Contact center experience an asset • Previous experience meeting KPI metrics/goals ensuring an understanding of service levels, quality assurance, and working within company policies, procedures, and privacy standards • Excellent active listening and communication skills with the ability to foster strong working relationships • Proven ability to clearly articulate information in Spanish/English to all demographics • Ability to work both autonomously and as part of a team • Detail-oriented and proven multi-tasking skills and ability to work in a fast-paced, high volume environment • Willingness to work a flexible schedule

Working conditions:

Work from home (may be subject to change)What we offerComprehensive Medical and Dental benefitsFull time schedule with varied work shifts - 37.5 hours/week during our business hours of operation: Monday to Friday 08h00am to 9h00pm / Saturday 08h00am to 05h00pm / Sunday closed / open on select holidays (Abovementioned hours are subject to change)Target-based Monthly Rewards and/or RecognitionSalary based on experience

Resume

On the website: https://www.te-active.com/CAREERS.aspx